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My Move Benefits
Moving FAQs

These are typical responses that can vary depending upon your specific situation. You should confirm these details with your moving provider.

Can I ship my plants?

Ask your mover for any locality restrictions for moving your plants. Note that the mover is not responsible for them. It’s best to take them with you or give them away.

Can I ship non-perishable foods?

As long as the package or container is not open.

Can I ship gas grills?

Yes, but only if the propane tank is professionally purged and tagged as such.

What items are restricted?

For the protection of your possessions, the following items cannot be packed or loaded into vans: aerosol cans, ammunition, bleach, flammables, fluorescent bulbs and liquor. Additionally, liquids in glass containers that may expand or contract in high or low temperatures and valuable items such as coin or stamp collections, jewelry, cash, stock certificates, etc. are not permitted.

Will the moving company take pictures or curtains down to pack?

No. The customer should do this prior to packers arriving.

Will movers go into attics and crawl spaces?

For the safety reasons, movers are unable to enter attics with pull-down stairs or unfinished floors. Additionally, movers cannot enter crawl spaces if a person cannot stand upright.

The mover has two inventory sheets: A household goods inventory and a high-value inventory. Must I use both?

Yes. The household goods inventory lists every item and carton removed from your home, and it details the condition of the property. The high-value inventory is for itemization for items of unusually high value such as artwork, electronics, crystal, china and antiques. This alerts the carrier to the presence and value of these items and your concern for their care. Both inventories are useful in the event of a claim. It is recommended that you take items of irreplaceable value with. These items include jewelry, pictures and important documents, such as medical records.

What is a third-party company, and what does it do?

A third-party service provider generally is a certified company hired to perform tasks that the mover is not qualified or authorized to perform, such as disconnecting hard-wire electrical fixtures, dismantling pool tables, disconnecting gas appliances, etc.

How will the moving company keep me posted on times for pack/load/delivery?

The mover will have a dedicated team of coordinators that will provide packing and loading times and will check in with you each day to make everything is proceeding smoothly. They should also will give you a 24-hour delivery notice.

Can the moving company return later to pick up my debris in lieu of unpacking?

Yes, but there may be an additional charge. Make arrangements ahead of time with your Move Coordinator.

Can I monitor the status of my move online?

Yes. Customers can monitor their shipments through your Move Coordinator or if provided through your mover’s GPS tracking system.

On an international move, will I have to pay duty on my shipment?

On household goods, usually there is no duty to be paid. Typically, duty is paid only on new items. Your mover will confirm the regulations for each country, as changes can occur daily.
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